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24 hour Nurse hotline

This two-tiered service is available 24 hours per day, 7 days per week, 365 days per year and at the start of each call the caller is offered the opportunity to communicate in either English or Spanish.

• Registered Nurse Advice Line: This service provides telephone toll free access to a registered Nurse Advice Line: This service provides telephone toll free access to a registered nurse 24 hours per day, 7 days per week. The registered nurse will advise the caller as to the proper disposition for his/her stated medical concern or problem. These dispositions will range from home care advice to recommended emergency care immediately.

• Health Information Library: This service provides telephone tool free access to a medical library containing 2,200 (600 in Spanish) medical related topics.  The caller speaks initially with a registered nurse that connects the caller with the appropriate medical topic.  The caller is prompted to speak to the nurse to access additional topics. The caller may also request hard copies of any library topic be mailed or emailed directly to them.

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